Thank you for reaching out to ReptilesDoc. While we strive to respond promptly to all inquiries, please note the following:
- General Inquiries: For general questions about reptile care, species information, or our website, we do our best to respond within [insert timeframe] business days.
- Customer Support: Our customer support team is dedicated to assisting you with orders, product inquiries, and any issues related to your shopping experience. Please allow [insert timeframe] business days for a response.
- Social Media Engagement: We love connecting with our community on social media! While we aim to engage actively, responses may vary based on the volume of messages received.
- Medical and Legal Advice: ReptilesDoc provides information and advice on reptile care and accessories. However, we do not offer medical or legal advice. For specific health concerns regarding your reptile, please consult a qualified veterinarian.
- Privacy: Your privacy is important to us. Please avoid sharing sensitive personal information through social media or email. For secure communication, use our official contact channels.
Thank you for understanding. We appreciate your interest in ReptilesDoc and look forward to assisting you in any way we can!